/) | Systems for Automatic Customer Support Operations (SACSO) - A collaborative research and development effort (1997-2001) between the Danish National Centre for IT Research (CIT) and Hewlett-Packard (HP), whose aim was to develop decision theory and Bayesian network-based troubleshooting systems for customer support automation. Resulted in 4 patents, 17 reviewed scientific papers, 11 technical reports, 10 working papers, and 13 presentations.. |